Visa Debit/Credit Card Services

DEBIT CARD SERVICES


**IMPORTANT INFORMATION REGARDING YOUR DEBIT CARD OVERDRAFT PROTECTION**


Effective July 1, 2010 debit card holders must “Opt-In” in order to continue receiving debit card overdraft protection. Please click on the link below for the Full Disclosure and Opt-In form. Print, sign and return the Opt-In form to the Credit Union as soon as possible to avoid any interruption to your overdraft services. You can drop it off at either our Center St. or Bone Student Center location, mail it, fax it or scan it to email. If you have any questions regarding this service you may contact us at 309.451.8400.


To Opt-In click here.


Email: Eservices@itsmycreditunion.org


DISPUTE A DEBIT CARD TRANSACTION


To dispute a Debit Card transaction, click here.


VERIFY BY VISA


To access Verify by VISA, click here.

 

ACTIVATE YOUR DEBIT CARD

 

To activate your debit card, call 1.866.619.0245.

 

CHANGE YOUR DEBIT CARD PIN

 

To change debit card pin, call 1.877.267.6914.

 

To change debit card pin, while travelling internationally call 1.859.488.4134.


REPORT A LOST/STOLEN DEBIT CARD

 

To report a lost/stolen debit card after hours, call 1.800.528.2273. Please be sure to say "ISU Credit Union" not Illinois State University Credit Union when reporting your card lost or stolen to our after hours service.

 

DEBIT CARD TRANSACTION BLOCKING BY COUNTRY

 

*** To avoid any issues while traveling, please contact our office at (309)451-8400 so we may notate your account with the dates and locations. ***

 

ATTENTION: All Non-United States SIGNATURE debit card transactions are temporarily blocked.  Pin based transactions still work.


PIN and Signature Completely Blocked

Bulgaria
Romania
Russia
Turkey
Ukraine
Mexico
Lebanon
Brazil

Thailand

If you are traveling to any of these "blocked" locations, please contacts us as we may be able to temporarily allow transactions on an individual card basis.


CREDIT CARD SERVICES


YOUR CARD YOUR WAY!


It's your card, why not have it look the way you want? With Design It! Photocard™, you can personalize your card by adding a favorite photo of almost anything - your graduation, your children, your pet or any of your favorite photos. It just takes a few minutes to get a card that is as unique as you are. Make your card, your way!


To find out more on how to create your own Design It! Photocard, click here.


DISPUTE A CREDIT CARD TRANSACTION


To dispute a Credit Card transaction, click here.


VERIFY BY VISA


To access Verify by VISA, click here.


REPORT A LOST/STOLEN CREDIT CARD


To report a lost/stolen Credit Card or for customer service, call 1.800.442.4757.


APPLY FOR A CREDIT CARD


To apply for a Credit Card, click here.


CREDIT CARD TYPES AND RATES


Platinum Cards: 9.9%
Classic Cards: 12.9%, 14.9% or 16.9%

Our Visa Credit Cards beat out the competition! We have no annual fees, low fixed rates, low fees, and no fees for balance transfers!


For online bill pay users the address for payments is:

P.O. Box 672051
Dallas, TX 75267-2021

To access your account online, click here.
First time users must register their account.


To activate your new card, call 1.866.883.8472 or for customer service and account information please call 1.800.442.4757